Charge 2 water damage

[trishflan]

Hey there- my Fitbit isn’t working and I think it looks like some sweat may have gotten inside? Any way to fix?

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @trishflan  try putting your Fitbit in a bowl of dry rice for about 48 hours. Then clean all the contact points on it and your charger. Do not charge it until after the moisture is removed, as that could fry the battery. Restart the device a few times and hope it fires up. If not, this is the perfect time sales wise to find a new Fitbit.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @trishflan. I'm sorry to hear about your Charge 2. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Thank you for your advise @Odyssey13.

Have a wonderful day. 

[trishflan]

Thank you. I don’t believe i have received an email from customer support yet.

Please excuse typos this email was sent from my iPhone.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you don't believe you have received an email from our team @trishflan.

Please check your spam folder and let us know if the email is there.

We look forward to get you back on track.