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Charge 2 went flat and wont charge

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‎02-06-2020 21:04 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-06-2020 21:04 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My fitbit rapidly goes flat I charged it a few times yesterday and today I woke up and it was flat. I put it on charge and after a while it stopped charging and on the screen was a ! in small circle.  Ive had it for 2 years.

 

 

Moderator edit: updated subject for clarity

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‎02-09-2020 10:34 - last edited on ‎06-20-2025 09:02 by Fitbit Moderator

‎02-09-2020 10:34 - last edited on ‎06-20-2025 09:02 by Fitbit Moderator

@Lindylou78 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. 

Let me know how it goes.

Alvaro | Community Moderator

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