help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will no longer reboot

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-03-2020 08:00 - last edited on ‎12-03-2020 09:40 by Fitbit Moderator

‎12-03-2020 08:00 - last edited on ‎12-03-2020 09:40 by Fitbit Moderator

My Charge2 is no longer able to reboot, and I can't get it to reconnect to my phone or PC. I tried removing it from paired devices and resyncing it, but no luck. At this point, I've removed the app from both my PC and my phone, but I want to restart the Charge2 before I try to connect again. When I hold the button it just turns Notifications on/off.  Is there any other way to get it to reboot besides holding the button down.   It is about 18mo old.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-03-2020 09:42 - last edited on ‎04-30-2025 08:24 by Fitbit Moderator

‎12-03-2020 09:42 - last edited on ‎04-30-2025 08:24 by Fitbit Moderator

@Momster22 I hope you're doing well!

Let me help you with your Charge 2 not restarting. I am not sure if you have the tracker plugged into the charging cable when you attempt to restart it. This is required to successfully restart a Charge 2. If you haven't done so this way then please follow these instructions.

Let me  know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes