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Charge 2 will not charge/ screen is blank

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‎01-04-2019 08:45 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-04-2019 08:45 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My fitbit has been working great for weeks and yesterday it went blank. I have tried to reset it and it will not charge. Let me know if there is anything I can do.

 

 

Moderator edit: updated subject for clarity

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‎01-06-2019 06:49

‎01-06-2019 06:49

@amandap333 Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 isn't charging and thank you for troubleshooting this issue. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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