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Charge 2 will not connect via bluetooth to new Android

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‎09-02-2019 07:44 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-02-2019 07:44 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My phone and Charge 2 sync well but I have a notice saying that my Charge 2 needs an update. This update will not take place because I cannot connect the two together with bluetooth, if fact my phone does not identify the Charge 2 as having bluetooth. I have tried all the obvious things like restarting both devices but with no success.

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‎09-02-2019 13:13

‎09-02-2019 13:13

I updated my tracker using my husbands phone but it still wont sync with my own phone.

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