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Charge 2 will not connect with new phone

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‎09-23-2021 02:57

‎09-23-2021 02:57

I recently bought a new phone (Moto G30). I reinstalled the fitbit app, diconnected my charge 2 from the bluetooth on my old phone, made sure the fitbit app could use my location etc.... When I try to link up my charge 2 to the app the app does find it and give a number to sync but it won't sync. I have tried all the tricks I could find online including restarting the Charge 2, restarting my phone, disconnecting bluetooth and so on. Nothing works. Please help!!!

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‎09-23-2021 12:32

‎09-23-2021 12:32

Hi @drsJ,

 

Have you cleared the cache on your phone?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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