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Charge 2 will not connect with phone

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‎01-27-2019 07:28 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-27-2019 07:28 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

 Device will not connect with phone.

 

 

Moderator edit: updated subject for clarity

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‎01-27-2019 09:15 - last edited on ‎01-27-2019 10:05 by Fitbit Moderator

‎01-27-2019 09:15 - last edited on ‎01-27-2019 10:05 by Fitbit Moderator

Need more info. It will not show in your phone's BT settings unless you have notifications enabled in the app.

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‎01-27-2019 10:07

In response to SunsetRunner

‎01-27-2019 10:07

@Willkinne Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you can't sync your Charge 2 with your phone. As @SunsetRunner said we will need more information about the issue or what you are trying to do to better assist you. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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