Charge 2 will not connect with phone

[Jschuh]

I have a charge 2, it used to be connected to a previous android phone and I had a problem syncing it.  I wrote it off to I needed a better phone.  I have a new phone, I have installed the app, the charge 2 will display the 4 diget code to put in the phone but when I do that it goes to the not working screen.  any help would be appreciated

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Jschuh Thanks for stopping by!

Let me help you with this. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Bryson2417]

I have the same issue and tried what you said and it never fixed it. Is there anything else I can do

[Manda2984]

I am having the same issue...tried all the above mentioned steps and can't get my charge 2 to sync

[AlvaroFitbit]

@Bryson2417 @Manda2984 It's great to see you in the Community! 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.