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I have a charge 2 which used to work on my phone, have recently changed phone and managed to get it to work, now it won't pair or sync or do anything, keep getting can't pair message, so frustrating, please help if you can
Didn't change phones or anything but mine hasn't synced since Tuesday, April 9th. Tried removing and re-adding it, re-installing the Fitbit app, nothing worked. My Android (Galaxy S8) won't even connect to it via Bluetooth now.
I am having the same problem. My Charge 2 stopped syncing with my Moto X4 when my phone updated to the April 1 update of the app... their response was that my phone was no longer supported and "Since the tracker isn't syncing, we recommend using a different compatible device." I guess I'll have to find a new fitness tracker.
Apparently if your phone isn't listed here https://www.fitbit.com/devices it's not compatible. I'm SOL. I do see Galaxy S8 listed though, so maybe yours can be saved.
The thing is when I first upgraded my phone my Fitbit charge 2 worked and now it doesn't. I have a Samsung Galaxy A9 but am now wishing I stuck to an iPhone as I'm struggling to get on with it lol
