Charge 2 will not pair with iPhone 6 or 7

[Biochick]

I haven't been able to get my Charge 2 to pair for several months now on my iPhone 6.  I even contacted customer service to have a replacement Charge 2 tracker sent, and it still would not pair.  I have a new iPhone 7 as of today, just updated to OS version 12.1.4, Fitbit app version 2.89, and it still will not pair.  .  Can someone please get some real answers for us, for why this keeps happening? Like several others here on the forums, I have tried all of the troubleshooting steps REPEATEDLY, with no luck, so please do not suggest them again. 

[Biochick]

I'm having the same issue, but with my iPhone. Mine stopped synching several months ago.  I tried all the troubleshooting steps available, including uninstalling the tracker, and then I could not get it to pair with the phone.  Contacted support, was sent a replacement tracker, and that one will not work either.  Once again, went through every list of troubleshooting steps I could find, nothing worked.  Just talked to support again, and they are sending me ANOTHER replacement Charge 2, but I'm not exactly optimistic that this one will work any better.  Apparently the Charge 2 is having a lot of issues.  

[Biochick]

I've had similar issues, my Charge 2 stopped synching with my iPhone 6 several months ago.  None of the troubleshooting steps worked, so customer support sent a replacement.  The replacement will also not pair up or sync with the phone.  I've also tried it on my new iPhone 7, as well as my laptop, and it will not pair with any device.  Waiting for ANOTHER replacement now, hopefully 3rd time's a charm...

[Biochick]

My Charge 2 stopped synching several months ago, so I contacted support and went through all of the troublehooting steps.  It never would sync, so they had me unpair the device, uninstall the app, then reinstall and try to pair the device again.  Never did work, would not connect to the phone. So, they sent me a replacement which, despite once again going through every troubleshooting list/step available, will not connect to my phone.  Apparently there are some problems right now with the Charge 2 trackers, they are about to send me yet another replacement.  

[Rich_Laue]

@Biochick  what type of phone do you have, are you using the Fitbit app to setup the Charge 2? Not the phones Bluetooth?

There has been reported of app issues on some phones.

[Biochick]

I've tried it on an iPhone 6, an iPhone 7, and a laptop.  I am using the Fitbit app to attempt to set up the device, not the bluetooth on the phone.  I've been through every list of troubleshooting steps I could find repeatedly, and nothing is working.  

[AlvaroFitbit]

@Biochick I hope you're doing well! Sorry to hear that your Charge 2 isn't pairing. Thank you for troubleshooting this issue although you don't mention which troubleshoots you tried. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. You can find additional suggestions here.

Let me know how it goes.

[Rich_Laue]

At what point of the setup process does the failure occure @Biochick ?

[JuanJoFitbit]

@Biochick I'm sorry to hear about the setup difficulties you've experienced with your Charge 2. Thank you by the way, for trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your help my friend @Rich_Laue!

See you guys later!  

[Biochick]

Yes, I received an email from them, with a list of the same troubleshooting steps that I have already tried repeatedly.  Support has already sent me one replacement tracker, which also would not work, so now I'm waiting for a replacement for the replacement. 

[Biochick]

It won't connect at all to my phone or laptop. 

[Biochick]

I have tried every troubleshooting step on the Fitbit website, suggested by Support, and that I've seen on these forums.  Nothing has worked. 

[Rich_Laue]

And at what step does the process fail? Do you get an error message, if so, what might it be?

[Biochick]

It will not connect at all to even begin the setup process. 

[Rich_Laue]

Then your saying that the setup process fails with the app trying to communicate with the Charge 2 after pressing as device, which is step one.

You say it will not connect, correct?

Does the App find the Charge 2?

Does the Charge 2 display a code?

Are you able to enter the code into the Fitbit app?

Now the app should try and connect the Charge 2 to your account, which you say fails.

Have you removed the Charge 2 from your phones Bluetooth?

Updated the Fitbit app?

Better yet remove the app and install a fresh copy?

Restarted both the phone and the ionic

[Biochick]

No, the app does not find the charge 2, and there is no code displayed.  I've been through all of those steps several times, nothing worked on either my original charge 2 or the replacement that support sent to me a couple of months ago.  I've already spoken with customer support again, they are sending a replacement, again. 

[JuanJoFitbit]

@Biochick I'm sorry for the late response. However, I'm so glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

Please don't hesitate to get back if you need further assistance with your new Versa!