help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will not pair with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2021 02:19 - last edited on ‎01-04-2021 03:26 by Fitbit Moderator

‎01-02-2021 02:19 - last edited on ‎01-04-2021 03:26 by Fitbit Moderator

Charge 2 will not pair with Galaxy. Bluetooth just recognises Inspire which has be removed from Fitbit app. Inspire will not switch off.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-04-2021 03:26

‎01-04-2021 03:26

Hi @Drofdarb, welcome to our Fitbit Community. Regarding the pairing issue that your Charge 2 has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎01-19-2021 10:30

In response to JuanJoFitbit

‎01-19-2021 10:30

Thank you for your reply but I was trying to pair the Charge 2 to my partner's Samsung Galaxy A21s.  I already have a Charge 2 paired with my iPhone which I have been using successfully for 2 or 3 years.  We have tried everything but with no success.
I look forward to you reply.
Kind regards,
Suzanne
Best Answer
0 Votes