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Charge 2 will not sync with Android (8.1.0) Lenovo phone

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‎05-22-2019 11:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-22-2019 11:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have to reestablish the relationship by uninstalling the Charge 2 device every couple of days. It then works fine. It seems to sync with my Fire tablet without any problems. The phone stopped working consistently about two months ago. It connects to other bluetooth devices just fine. Am I doing something wrong?

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‎05-23-2019 07:09

‎05-23-2019 07:09

@JJS_Here It's great to see that you've visited the Fitbit Community!

 

Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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