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Charge 2 with phone's GPS adds distance to run

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‎06-03-2020 01:58 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-03-2020 01:58 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My last 2 runs on my Fitbit and Strava are showing that I’m doing a lot more km than I am therefore affecting my pace, my normal pace is around 8 mins per km it now showing between 4 1/2 - 6 1/2 which definitely isn’t me 😂, but the mapping seems to be adding maybe 2km to each run which means it is my GPS which is wrong, has anybody else had same problem. Thank you

 

 

Moderator edit: updated subject for clarity

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‎06-10-2020 08:25 - last edited on ‎06-13-2025 06:43 by Fitbit Moderator

‎06-10-2020 08:25 - last edited on ‎06-13-2025 06:43 by Fitbit Moderator

@Slowrun Thanks for stopping by!

Let me help you with your GPS distance detection. Let's try refreshing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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