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Charge 2 won't charge any more.

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‎10-08-2019 04:20 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 04:20 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My Charge 2 will no longer take a charge.  Screen remains completely black. Not even the battery icon shows.  Any ideas?

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‎10-09-2019 07:18 - last edited on ‎03-14-2025 07:45 by Fitbit Moderator

‎10-09-2019 07:18 - last edited on ‎03-14-2025 07:45 by Fitbit Moderator

@egpuckett It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎10-09-2019 07:18 - last edited on ‎03-14-2025 07:45 by Fitbit Moderator

‎10-09-2019 07:18 - last edited on ‎03-14-2025 07:45 by Fitbit Moderator

@egpuckett It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-10-2019 19:04

In response to AlvaroFitbit

‎10-10-2019 19:04

I didn't have to clean my contacts, but plugging the device into my computer's USB worked. I had been using a USB port on my alarm clock and it was working up until now.  I've misplaced the original USB power adapter.  Does Fitbit still sell those?

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