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Charge 2 won't connect to Samsung Galaxy A7

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‎07-21-2019 20:29 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-21-2019 20:29 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I have Samsung (2018)the bluetooth  cant sync with the charge 2 please help me

 

Moderator edit: updated subject for clarity

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‎07-22-2019 11:17

‎07-22-2019 11:17

@Siaki, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎07-22-2019 11:17

‎07-22-2019 11:17

@Siaki, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-22-2019 16:30

In response to AlvaroFitbit

‎07-22-2019 16:30

Believe me I tryed so many times it doesn't work and that is so sad to dive miney for one device  which dont work with my phone and my phone its model 2018 and it's not comperable  this is so bad

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‎07-22-2019 16:34

In response to AlvaroFitbit

‎07-22-2019 16:34

Can you do an update so its comperable with my phone?

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‎07-24-2019 11:53

In response to AlvaroFitbit

‎07-24-2019 11:53

Nothing I tried everything
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‎07-29-2019 10:07

In response to Siaki

‎07-29-2019 10:07

Hi @Siaki. I'm glad to see you here again. I'm sorry for my delayed response.

 

Thanks for your efforts while trying the steps posted above, and I'm sorry that you're going through this situation. While currently we don't have more details when your phone will fully work with the Fitbit app, we can try other steps to try getting it connected:

 

  1. Turn off other Bluetooth connections nearby.
  2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  3. Then, go back one screen and tap on force stop.
  4. Verify that the Fitbit app and your phone are updated to the latest version.
  5. Reboot your phone one more time.
  6. Open the Fitbit app and try setting up y our Charge 2 as a new device.

 

Give it a try and if the issue persists, my best suggestion is to use a supported device so you can update your information in your account.

 

Keep me posted. Robot Happy

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