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Charge 2 won't connect to mobile phone

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‎08-16-2019 03:19 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-16-2019 03:19 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi all my charge 2 is currently 8 months old it recently started to fail to connect to my phone a Hawie (I apologise for the spelling) so followed all of the advice and now my phone cannot find my charge 2 at all please help 

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‎08-18-2019 11:59

‎08-18-2019 11:59

@Matthew73, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing with your phone. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-19-2019 05:26

In response to AlvaroFitbit

‎08-19-2019 05:26

Thank you for replying unfortunately I've tried all of your suggestions they haven't worked my phone is a Hawie and the fitbit app and charge 2 worked very well unfortunately up till about 6wks ago it started to play up and then failed to connect completely with the phone I have tried everything you have suggested but unfortunately it doesn't work 

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