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Charge 2 won't connect to my new phone or receive notifications

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‎02-24-2019 06:34 - last edited on ‎09-12-2021 18:30 by

‎02-24-2019 06:34 - last edited on ‎09-12-2021 18:30 by

I got a new phone samsung galaxy J7 crown.

My fitbit charge 2 pairs with it, but it wont connect. It is keeping track of my steps, but I am not seeing my texts or calls on my fitbit. I have uninstalled app, I have turned bluetooth on & off. I have even reset my fitbit. Please advise! Thank you!

I'm lost without my calls & texts vibrating on my fitbit. Lol

 

 

Moderator edit: subject for clarity 

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‎02-24-2019 09:22

‎02-24-2019 09:22

Is the device you are trying to sync to a supported device?

 

 

You can find a list of compatible devices here and here.

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