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Charge 2 won't connect to my phone's Bluetooth

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‎08-22-2017 00:11 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎08-22-2017 00:11 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Hi, I have had my charge 2 for 8 months and everything has worked perfectly. Now it won't connect to my phone's Bluetooth. Can anyone help me.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-22-2017 00:18

‎08-22-2017 00:18

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎08-22-2017 08:54

In response to SteveH

‎08-22-2017 08:54

Thanks Steve my tracker is syncing with my phone but my phone can't find the tracker through Bluetooth. Is that a contradiction I'm not sure.

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‎06-18-2019 01:27

In response to Rosiepolo

‎06-18-2019 01:27

Hi Rosiepolo. I am having a similar problem. I can sync my Fitbit app with my Charge 2, thus I was able to update my activities in the Fitbit app but my  Bluetooth in my mobile  cannot locate my Charge 2. Did you manage to resolve your problem, if yes can you please let me know what steps I should take. Thanks in advance. Cheers.

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