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Charge 2 won't connect to my phone

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‎02-26-2019 08:41 - last edited on ‎10-15-2021 16:57 by Fitbit Moderator

‎02-26-2019 08:41 - last edited on ‎10-15-2021 16:57 by Fitbit Moderator

Help! I have been having problems with my Charge 2 tracker. A couple of months ago, the wristband broke, and the first replacement one didn't work. I ordered another one, and this one works quite well. However, during the time I couldn't wear the fitbit, its battery ran down. I recharged it when I got the working wristband, but it came back with the wrong date and time. I have tried resetting this, but nothing works. It won't pair with my smartphone - the phone says it has found the device, but then it can't connect to it - and I can't seem to pair it with my Windows 10 computer either. I can't find any way to reset the time and date. This is so frustrating, I'm ready to scrap this thing.

 

Moderator Edit: Clarified subject

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‎02-26-2019 09:45

‎02-26-2019 09:45

I'm having this same problem, been trying for days to sync it as it has both the wrong date and time and I have it as a paired device but will not connect! 

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