Charge 2 won't pair or return to factory setting

[Discordian]

Recently my Charge 2 stopped synching with the app. I took the following steps:

- remove & reinstall app

- turn bluetooth off/on

- reset Charge 2 & phone

Basically all the troubleshooting tips. After this I removed my Charge from my phone. My Charge did not reset to factory default and kept tracking.

After this I couldn't pair my Charge with my phone again. It could still receive the four digit code but the pairing process remained stuck on "connecting". It is like this on every device or other profile I try this on.

What I do to fix this?

[Discordian]

Further info: phones used:

- Nokia 8.1

- Samsung Galaxy S5 Mini (worked for years)

- Nokia 6.1 (friend's phone andere profile)

[Rich_Laue]

Hello @Discordian  you say that you removed the tracker from your Fitbit account, bad move, but have you removed the tracker from your phones Bluetooth?

I would suggest removing the Fitbit app, of you remember your log in info, and install a fresh copy of the Fitbit app.

Currently some with the latest Android app are having serious issues syncing

[Discordian]

Hello @Rich_Laue thanks for the reply. The device was indeed removed from Bluetooth.

I already tried uninstalling and reinstalling the Fitbit app several times. What is this Doobie app you're mentioning?

[Rich_Laue]

sorry fixed it .

Have you been able to set back up the Fitbit tracker? 

[Discordian]

@Rich_Laue No not yet. I had already tried several times to uninstall/reinstall the Fitbit app on my phone but no luck. Haven't yet tried to remove the app on both my old phone (which is turned off) and my currect phone, might try that next.

What I don't understand is that, though the Fitbit isn't paired with any phone, it still keeps working like it is (tracking steps, HR etc). I can restart it but this won't change anything. It functions but just won't pair (and wouldn't synch before that).

Anything else I can try?

[Rich_Laue]

If the old phone is turned off @Discordian  then it is out of the picture, literally, since there is no way your Charge 2 could still be talking to it.

[Discordian]

In that case I have no clue what else I can try. Anyone suggestions?

[NoTechi]

Hi, I have exactly the same issue. Have tried everything you listed... Uninstalled the App, even created a new account. And still the Charge 2 is not connecting...

[Hma28]

Hi all, 

Same problem here. Charge 2 won't sync for the last couple days. I think this is an issue on Fitbit's end, as I sometimes get a message about their website being down when trying to sync.

Would love to hear from FitBit about this.

[Rich_Laue]

For the future when changing phones the steps are fairly simple l

If the old phone is still going to be used, log out of your Fitbit account and remove the Charge 2 from the phones Bluetooth.

Or make sure that the old phone is off if it is nearby

Install the app onto the new phone.

Log into your Fitbit account.

You will be asked to accept some permissions.

Your setup.

Never remove the Charge 2 or any tracker from the app, we only want to remove it from the phone, if it is possible to do this.

It is a lot easier to help a single user at a time especially when the ones jumping in fail to give details like what phone or computer. 

@Hma28 generally the website being down error, actually the Fitbit server, is caused by a communication problem between the Phone/Computer and Fitbit

@NoTechi  is the tracker still connected to you first account? When trying to fix a sync issue, the best way to dig a deeper hole is to remove the tracker from the app and the Fitbit.

@Discordian  you say the tracker is not connected to your account.

Is the Fitbit app up to date?

Try clearing the Fitbit app data, restart the phone and the Charge 2. Note that there is no factory reset procedure for the Charge 2.

When trying to setup the Charge 2 what type of work do you get and at what point does the failure accure?

It also may be a time to o http://contact.fitbit.com this would be the best way to get a response from Fitbit @Hma28 

With some only having sync issues and others having setup issues there is a few help docs available.

Why won't my Fitbit device sync?

How do I set up my Fitbit device?

Why can't I set up my Fitbit device?