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Charge 2 won't pair (switch to different vendor?)

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‎01-08-2021 12:47

‎01-08-2021 12:47

My Charge 2 started losing connection. So I deleted the device from the app and tried to reinstall. Now or won't pair at end of setup. Research shows this a very common problem (with no solutions by FitBit).    I'm looking at buying 2 new devices but am leary of buying another Fitbit product. Anyone??

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‎01-09-2021 21:48

‎01-09-2021 21:48

It does seem very much like their solution is to just buy another physical item. But with customer service like this I don't think I'll choose Fitbit. 😞 Which is sad because I have friends who I like to complete with on Fitbit. I think we may all end up switching. 

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