help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't pair to Samsung J2 Pro

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2019 00:37 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-19-2019 00:37 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi,

 

My Charge 2 and my Samsung J2 Pro were syncing correctly for around two months.  Then at the start of December they stopped syncing.  I have tried various things to fix it, but nothing has worked.  Today I removed the removed the Charge 2 from my Fitbit app (with the intention of repairing and then fixing the issue).  I am no unable to pair the Charge 2 to the Samsung J2 Pro. 

 

I have placed my Charge 2 onto its charger and then tried to pair the Charge 2 with the Sumsung J2 Pro.  Initially the Charge 2 is detected and I am able to input the pin into the Fitbit app.  After some time I then receive an error "Bluetooth Issues.  If first time, press Cancel, otherwise press Restart Bluetooth".  We have tried both "Cancel" and "Restart Bluetooth" and neither of those options works.  Effectively the pairing times out. 

 

How can I resolve this issue?  Thanks.

Best Answer
Labels:
3 REPLIES 3

‎01-19-2019 08:46

‎01-19-2019 08:46

Is the device you are trying to sync to a supported device?

 

 

You can find a list of compatible trackers here and here.

Best Answer

‎01-21-2019 07:09 - last edited on ‎06-17-2025 06:39 by Fitbit Moderator

In response to SunsetRunner

‎01-21-2019 07:09 - last edited on ‎06-17-2025 06:39 by Fitbit Moderator

@RH409 Welcome! It's nice to have you on board! Sorry to hear that you can't pair your Charge 2 with your J2 pro phone. As @SunsetRunner mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-25-2019 00:59 - edited ‎01-25-2019 15:42

In response to AlvaroFitbit

‎01-25-2019 00:59 - edited ‎01-25-2019 15:42

Thanks for your reply, before I was able to try your solutions it was suggested to me by someone else that I should take my device off my Fitbit account and then put it back on.  My phone could find it when I was setting it up again and I was able to put the code from the device into my phone, but then the page kept on loading with nothing happening until the page timed out. I have attempted to put my device onto the app multiple times and the same thing keeps happening. Do you know how I can fix this new issue?

 

Best Answer
0 Votes