Charge 2 won't pair to my desktop computer (Windows 10 + Bluetooth OK)

[mandbt]

                                    Got a Charge 2 for Xmas, went to fitbit com/setup and created account. Tried to pair the Charge 2 to my desktop computer (Windows 10 & Bluetooth 4) but the pairing fails. When I go to Bluetooth it finds the Charge 2 OK and is ready to pair but I get the failure message that the pairing hasn't worked as the device is not discoverable.                    

[ahhhhhh]

I finally called and they went through everything possible with me. Nothing worked so they had me ship it back to get a replacement

[creativefam]

Yup, they already did that with me... and the woman was super nice and the
new one worked fine -- syncing and pairing fine for three months. But now
it wont sync with my phone, nor my microsoft surface/windows
UGH!

[AnneW1952]

I have been trying to sync fitbit charge since January and I have windows 10 also it is pissing me off I have tried everyting as well.  I dont like having it on my phone.   I wanted to sync it with my fitness pal.  I have had my fitbit 1 year.   And I had another one I lost.   Anyone find out what to do?  Thanks everyone.

[ahhhhhh]

I called customer service and they went over it with me again and again trying to sync it.. After awhile they finally told me i'd have to mail it back and get a replacement.  I did so and got my replacement and have not had a problem since.. Maybe it will work for you as well..?

[Rich_Laue]

@AnneW1952 if we new what part of the setup process fails it would be helpful in answering? 

Are you following the steps found here?

[LizTNFIT]

I’ve had the same happen to me. Funny thing is there is not one definitive answer because maybe each FB has different issues. It is a pain but I ask the help desk / customer chat service. It’s a pain because at one point it took us 2 hours to fix the problem. Ouch! And the customer service, I find out, has access (provided you give them the access) to change settings. This is a turn off for me as a fitbit user. But they walked me through the long pRocess and finally ... finally it worked. Not sure if this is what you wanted to hear but this is what happened to me. I’m hoping Fitbit have fixed this glitch. It’s more than a glitch actually and I can empathise with you. Good luck!

L

Sent from my iPhone

[AnneW1952]

Thank you for your response. It is starting to turn me off to fit bit. I will however make an attempt to think it over and resolve this issue as it is getting on my last nerve right now. I would love to hear any other people's experiences as well.

[Bros5]

I have just returned my 3 month old fitbit Alta Hr because the blue tooth failed. It has been replaced by a Charge 2 but neither my PC windows 10 app or my Samsung Tab can find the Tracker let alone pair it.

Any ideas /

[Rich_Laue]

With the Samsung Tab sewwant to do everything through the Fitbit app, nothibgnis done through the phones Bluetooth. 

What step does it fail at and is there an error message displayed? 

[Bros5]

The app on the tablet finds the tracker but won't pair. The Windows 10 app
won't even find the tracker

[Rich_Laue]

Does the tsblets Bluetooth show the tracker as connected. If so you will need to turn the tablet off when setting up with the computer .

I assume your Fitbit account does not show the tracker as setup 

[Bros5]

No My Charge 2 is not set up on any of my 3 devices.( I know my Huawei
phone is incompatible). My previous Alta HR worked well on my Samsung
Tablet until the Bluetooth on the tracker failed. The Alta is possibly
still on my account don't know if that is a problem.

[Bros5]

My new Charge2 isn't recognised by any of my 3 devices, (I know my Huawei phone is incompatible).

My previous Alta HR worked well with my Samsung tablet until the bluetooth on the tracker failed. I wondered if that tracker being still on my account could be causing a problem. But I can't understand why my laptop can't find the new tracker.

[Rich_Laue]

It is not a problem having the alta HR attached. 

When you set it up on the Charge 2 at what step does it fail at, and in what way does it fail?? Saying it failed without saying why does not provide us with any clues .

[Bros5]

If using the app on my Toshiba Laptop the searching function goes on for
more than 5 minutes and nothing happens.If using my Samsung tablet the app
finds the tracker quite quickly but wont connect.

Bros 5

[AnneW1952]

It sounds like a good idea but I fell and scratched the plastic screen up pretty bad, if they would still take it. I would send it.

[Rich_Laue]

@Bros5 make sure the tablet is at least 30-50 feet away or turned off before trying to sync through the computer. 

Also I would remove the trsckertfrom the computers Bluetooth screen 

[Bros5]

done all that!

[twsf]

Let's be clear, after four pages of support requests in this one thread: the Charge 2 does not work properly with standard Bluetooth in Windows 10. Period. I have used a One with my laptop's Bluetooth for years. To debug this infuriating problem with my new Charge 2, I removed the One from the Fitbit app, removed it from my Bluetooth connections, and then tried once again to connect the Charge 2, both via the Win 10 Fitbit app, and directly in the Win 10 Bluetooth settings. My laptop (a high-end, standard configuration Lenovo) has no trouble re-connecting with the One, both via Win settings and the Fitbit app. It is only the Charge 2 - which is recognized by Win 10 but which WILL. NOT. PAIR. - that has this problem. Sending me a dongle that I have to use AND turn off my Bluetooth is not acceptable. Fitbit has a problem with the Charge 2 that it refuses to acknowledge. This is not OK.

[Rich_Laue]

To request help from Fitbit support , please tap your picture above, then tap contact support. This is still the best way to request support from Fitbit .

The community board is for the community members to support each other. It is not designed to receive support directly from Fitbit. Sorry.