Charge 2 won't pair with app

[MPO1966]

I just bought a charge 2 (upgrading from a flex that I love), but it won't pair up with my phone. I have tried everything I can find here, including trying a different phone that is not paired up with any fitbit devices and it just won't work. Could it just be a dud? It says it recognizes the device but it gets stuck in the connecting screen. Any ideas before I try to return it?

[Rich_Laue]

You keep mentioning phone, what type of phone do you have? And what version of OS is running on it?

Please remember that the tracker can only connect to one phone at a time. This means you might have to turn Bluetooth off in the other phone, or unpair it.

[MPO1966]

Its an iPhone 6 with IOS 10. The phones were is separate rooms when I was trying to pair.

[MPO1966]

Well, the connecting to fitbit screen has been on for 45 minutes straight without any sign of progressing other than the blue tooth icon occasionally goes off and on. Any ideas?

[Rich_Laue]

two siggestions

Kill the app and start over.

Find a different device to set it up with.

[AlvaroFitbit]

@MPO1966 Thanks for stopping by! You didn't mention what you have tried to fix the connection between your iPhone 6 and your Charge 2. Did you try @Rich_Laue suggestions? Where you able to setup your tracker with your phone? The iPhone 6 is a compatible device and I have seen that iOS are great to setup and sync devices and have a strong connection with them. I would start by restarting the bluetooth again on your phone (or the phone itself), then go to the bluetooth settings and check if your Charge 2 is listed there if it is then remove it from the list (select forget device), finally restart your tracker by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Make sure that your phone has a strong internet signal (either wifi or mobile), restart the tracker 3 times in a row and make sure that it is fully charged (just plug the tracker for 2 hours since you won't see the battery level until you have setup the device). If you can you could try using a computer running Windows 10 or Mac with integrated bluetooth, just install the Fitbit software to setup the tracker. If you are using another mobile device make sure it is compatible to sync with your tracker.

Let me know how it goes!

[jcbteq]

I have a simple method.

Indeed reset it by plugging in the charger and holding  for  10 secs or  so.

Then pair  it to a completely different device like a tablet or  laptop with Bluetooth v4 using an app

it will register it no problem, then then it will appear on any device  you  have that  app on and logged in with that account. then pairing is  simple  just pair  with Bluetooth direct.

I had the same problem with a windows phone and this fixed it.

[Rich_Laue]

@jcbteq this is definitely a good solution, setting up a tracker is not about pairing to the app or phone, but about connecting it to your Fitbit account. Once connected the fitbit app on any device will know what to do.

This is why i suggested above to use a friends phone, but afterwards you might have to remove the tracker from the temporary devices bluetooth settings. 

[MPO1966]

Tried setting it up with a computer that has Bluetooth. Brand new computer running Windows 10 and it keeps telling me there was an error setting up. I have tried every suggestion the app gave me. No luck.

[DerrickS]

@MPO1966 I'd first recommend verifying that your computer has Bluetooth 4.0 LE, this is required for syncing and setting up Fitbit trackers. Click here for more information.

Also, you can find setup instructions for your Charge 2 by clicking here.

Hope this helps!

[Lisur5er]

Sorry I tried everything myself and it just won’t work. Doesn’t seem like anyone has any answers

[GreenwichSi]

Yeah, same problem here.  I noticed it hadn't updated since the 9th of October.  Tried restarting bluetooth, unpairing then pairing again.  Nothing seems to work.

[Ikik]

I got similar problem. Did you solve the problem or return it to the store?

[Kevin2000]

Since I got this Charge 2 it just drops the connection.  This time it was connected for 3 weeks and now I can not get it back.  Every time this happens I go thru everything everyone else suggests but with no luck

this time.  This is ridiculous we have to go thru this.  I am regretting this purchase. I should have went with another brand.  Friends using them are not complaining of this.  

[Saah]

I've had similar issues in the past few months, tried the usual and nothing works, however I just got my watch to update by clicking on the firmware update at the top of the app, then as it was searching for my Fitbit (my connection wouldn't go past this previously) I held in the button on the side of the watch for about 15 seconds until a dotted white line appeared across my screen, this fills as a loading bar and the updating Fitbit notification should appear on your phone. It's just finished and everything has synced and is connected, so it might be worth trying this. As for connectivity issues, make sure your phone itself is on its most up to date version and bear in mind that things such as distance can cause connectivity to break, in which case your phone may not connect again automatically when it's brought back to your watch ( I find this happens more if you're using another Bluetooth device with your phone, like a Chromecast device) and always remember to restart your phone and the watch after a software update! I hope some of this is of some help! 

[GreenwichSi]

Irritatingly, it's happened again.  Last time, a combination of reinstalling the app on the phone, stopping and starting bluetooth and restarting the fitbit itself seemed to do the trick but no luck this time.

This really is terribly sloppy from the company.

[tbishop]

This totally worked!  Thank you so much!