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Charge 2 won't pair with phone

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‎01-20-2019 10:00 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-20-2019 10:00 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My fit bit charge 2 won't pair with my phone

 

 

Moderator edit: updated subject for clarity

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‎01-21-2019 03:56 - last edited on ‎06-17-2025 06:41 by Fitbit Moderator

‎01-21-2019 03:56 - last edited on ‎06-17-2025 06:41 by Fitbit Moderator

@Rogershambuger Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't pairing with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

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