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Charge 2 won't power on due to cold weather

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‎01-20-2019 14:44 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-20-2019 14:44 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Left my Charge 2 in car overnight in COLD MN. Now it won't turn on even when plugged in.

 

 

Moderator edit: updated subject for clarity

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‎01-21-2019 03:51 - last edited on ‎06-17-2025 06:41 by Fitbit Moderator

‎01-21-2019 03:51 - last edited on ‎06-17-2025 06:41 by Fitbit Moderator

@JenH67 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't charging.

According to the Manual:

Environmental conditions Operating Temperature 14° to 113° F (-10° to 45° C)

Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

Alvaro | Community Moderator

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