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Charge 2 won't reconnect with phone

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‎05-06-2019 14:38 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-06-2019 14:38 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

This is just ridiculous. My Fitbit stopped syncing, Went through all the troubleshooting steps to no avail, finally uninstalling and reinstalling the app. It finds the device, asks for pairing code, and then sits there unable to connect for 10 minutes.  Seriously, is it THAT difficult to do what every other bluetooth device does???

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎05-07-2019 09:37

‎05-07-2019 09:37

@Davidsco It's great to see that you've visited the Fitbit Community!

 

I will assist you with setting up your Charge 2 device again. Also thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-07-2019 10:21 - edited ‎05-07-2019 10:23

‎05-07-2019 10:21 - edited ‎05-07-2019 10:23

I have the same situation. I've done all the troubleshooting steps several times. Nothing works. It is incredibly frustrating. 

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‎05-07-2019 10:46

In response to MGHortonVT

‎05-07-2019 10:46

I have the same problem too

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‎05-07-2019 18:32

In response to AlvaroFitbit

‎05-07-2019 18:32

I got it with someone over the phone. I had to first sync it to my Win 10 laptop, and then it would work. Absolutely ridiculous and ZERO excuse.  What a joke.  Seriously, you clowns can't make a device that sync via Bluetooth properly by now?  

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‎05-07-2019 20:51

‎05-07-2019 20:51

HI,
I have the same problem too
 
 
 
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