Charge 2 won't record sleep stages

[Rustycms]

did sleep stages  for 6 days  reverted back to sleep pattern ~called  and tried everything

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Rustycms Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Sleep Stages and thank you for troubleshooting this issue. Not sure what you have done but you could try cleaning the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. This is to improve the heart rate reading on your device.

You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.