My Charge 2 was off for about 2-3 months because I lost the cable. Recently found it again and so charged it up. It synced the first night and I kept trying to update it as it said that the device needed updating. It kept saying that it had failed and couldn't do it. The next day I tried to sync it again but wouldn't sync, kept saying it couldn't find the device. Troubleshooting that I have tried:
- Uninstalled the app and reinstalled it on my Android phone
- Made sure the app and phone software are up to date
- After that I unconnected my FitBit from the app and tried to resync
- It kept saying that it wasn't working and to try again when I tried to relink my device to the app
- Turned Bluetooth off and on again
- Restarted my phone
- Installed the app onto my Windows 10 laptop to see if I could update it that way
- Windows 10 app couldn't find the device either but it could pair with the device fine (as could my phone)
- The device is literally either placed on my phone or laptop when trying to connect
- I tried to restart the device but it won't restart, I have kept the button held for over a minute and nothing happens - It just turns my notifications off or on at the beginning and then nothing.
- I've searched the forums but nothing helps, and the problems aren't the same as most people can restart their device
I don't want to have to buy yet another FitBit device as I'm more than happy with this one and can't afford another one right now. This is getting so frustrating and I have been trying for over a week now!
I really hope that someone can help as using the FitBit really does help to keep me on track with my fitness goals.
