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Charge 2 won't stay sync'd

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‎08-27-2019 23:50 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-27-2019 23:50 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I have had my charge 2 for a while now, and I have always had the problem that when I closed the Fitbit app or turned of my phone it would unsync and I would have to manually do it again, this then makes the notifications not work because it isn't sync'd. Away help would be appreciated!

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‎08-28-2019 09:33 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

‎08-28-2019 09:33 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

@Obpeb Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing properly. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎08-28-2019 09:33 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

‎08-28-2019 09:33 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

@Obpeb Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing properly. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-28-2019 09:55

In response to AlvaroFitbit

‎08-28-2019 09:55

I have a Huawei honor 9 lite. It syncs fine now and the notifications are working, thanks!

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