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Charge 2 won't sync nor connect to GPS

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‎11-01-2019 10:42 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-01-2019 10:42 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

any one had similar issues ?  any fixes tried everything suggested on the web

 

 

Moderator edit: updated subject for clarity

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‎11-03-2019 07:37 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

‎11-03-2019 07:37 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

@woodrowmckane Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 isn't syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? Not sure which troubleshoots you followed but you can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-03-2019 09:56

In response to AlvaroFitbit

‎11-03-2019 09:56

Samsung a9 was working fine b4 fitbit software upgrade . Have tried all
suggestions on the net inc what u have sent..
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‎11-08-2019 07:45 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

In response to woodrowmckane

‎11-08-2019 07:45 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

@woodrowmckane thank you for the update and sorry for the delay in mine.

Since the issue persist I have created a ticket so our Support team can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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