Charge 2 won't sync to iPhone SE

[secrosby87]

Fitbit are about to send me a THIRD pebble as the first two will not sync with my iphone se. Surely I can't have received two faulty ones in a row? I don't see how sending out yet another pebble is going to help. Has anyone else had any experience of this? I have tried all of the troubleshooting there is!

Moderator edit: updated subject for clarity

[RicardoFitbit]

Hi @secrosby87 thanks for bringing this to my attention, I'm happy to give you a hand and a warm welcome to our Community Forums.

Seems odd that you're having syncing difficulties with our Charge 2 model and your iPhone SE, certainly this is not a common behavior and even more when you're experiencing this with replacement devices. If at the moment you receive your replacement Charge 2 you continue experiencing difficulties, don't hesitate to contact me back to receive further assistance, I'll be here. Your effort and patience troubleshooting your devices in the past are appreciated.

Keep me posted. 

[secrosby87]

Hi, Is there anything othet than the usual troubleshooting that could be
causing thte problem that I could try on my current replacement pebbele
before the other one arrives?
Thanks,
Sarah

[RicardoFitbit]

Thanks for getting back to me @secrosby87, I'm happy to continue assisting you. My apologies for the delay in responding.

Take in consideration that our Support team provided you with a replacement device based on our warranty policies and because all the applicable troubleshooting steps to resolve your Charge 2 behavior were exhausted. That said, I recommend you to get in touch with our Support team in the same case they provided you with assistance and where the replacement order was processed for more information and details. 

Let me know if you have any additional questions.