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Charge 2 won't sync to my Galaxy S8

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‎07-08-2019 10:12 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-08-2019 10:12 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

So I have searched through other forums to see if any solution can help me with my problem.

 

My Fitbit stopped syncing to my phone on July 5, 2019. I have tried restarting my phone, force closes the app, turn off the blue tooth, restart the Fitbit, and look at the setting on my Fitbit. Now that I have unpaired my Fitbit from my Bluetooth it cannot find my watch anymore. I don't understand why it is not connecting anymore. help, please.

 

 

Moderator edit: updated subject for clarity

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‎07-09-2019 08:40

‎07-09-2019 08:40

@ginger1993, welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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