Charge 2 won't sync to phone

[Phwomp]

I have tried every method offered through this site, I have:

1) turned off bluetooth for 1 minute, then turned it on

2) restarted my Fitbit, then restarted bluetooth 

3) restarted phone, fitbit and bluetooth

4) uninstalled then re installed the app, restarted phone, bluetooth and fitbit

5) erased the device and tried to reconnect it (it gives me a 4 digit code then fails to register the device)

I've done everything I can think of to fix this, my device still tracks everything but refuses to sync. My charge 2 has been dropping its sync every couple of weeks prior to this one, but I could get it to work the other times. I'm getting super frustrated and about to just give up and go with a different brand. 

[AlvaroFitbit]

@Phwomp, welcome! It's nice to have you on board!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Eefdavie]

Hello,

I'm following up on this topic, since I can't get my Charge 2 connected and synced with the app.

Previously I had many troubles with my charge 2 (even needed to set my phone to factory settings) and had ik working again for only a couple of weeks.

Now the charge 2 wasn't used for 3 weeks (due to summervacation) and battery was flat.

After charging the battery, I can't get it connected anymore.

The charge 2 is connected via Bluetooth.

The app does find my charge 2 and sends the 4-digit code.

The app registered it receives the code.

But then it won't connect.

I have tried everything that is advised on the internet:

- Updating the app

- Delete and re-install the app

- Forced stop the app

- Switched bluetooth on and off

- Forced stopped bluetooth

- Set and check all the permissions for both the app and bluetooth

- Set the app on continued syncing and daily syncing and always syncing

- Resetting the charge 2 (multiple times)

- disconnect and delete the charge 2, and other devices from the bluetooth list

So please don't come with all the above known solutions.

I bought the charge 2 just a year ago.

Thanks and kind regards.

[Eefdavie]

A follow up on my previous message:

I restarted (once again) my mobile phone (Samsung Galaxy A8) and the Charge 2 is -again- disconnected from Bluetooth and it won't connect again.

I have no issues with my other bluetooth devices at all connecting to Bluetooth.

I've spent way too much time trying to get my Charge 2 up and running, already.

I really hope you can help me get it connected, synced and working again.

If not, I will not buy a Fitbit device again and I will post a recommendation NOT to buy a Fitbit device.

Also because of finding so many comments and questions on the internet about the same issue.

Deeply dissapointed.

Kind regards.

[Phwomp]

I have done everything listed multiple times and it didn't work. I disconnected my Fitbit hoping that if I reinstalled the device it would work, but it didn't. The charge 2 worked on my phone (samsung A8) before the recent update and refuses to work now. Did the update suddenly exclude my type of phone? If so I'll be incredibly upset. 

[Sypheron]

I've got the exact same issue. I think it has something to do with the latest update.

The Charge 2 hardly wants to sync anymore. Incidentally it will if I try to sync it manually, but even that won't work most of the times. The auto sync seems completely broken and does not work at all, at the end of the day it shows me 0 steps and other stats in the app.

I've also tried everything: Reinstalling the app, disconnecting and reconnecting the bluetooth connection, restarting the charge 2, restarting the phone etc.

I'm on a Galaxy S10.

[NicoleAshlee27]

I'm having the exact same problems and I've tried everything too! This is incredibly frustrating!

[misula]

hi, does someone have experience please? everything was ok but today the watches has stoppped to work . i have tried everything above. 

[SunsetRunner]

I too have been upable to sync my Charge 2 with my iPhone since 8pm GMT on Sunday. I have tried all of the above options to try and get it to sync to no avail. My bluetooth is connecting to my car so there has to be an issue with the fitbit app.

[SunsetRunner]

---

I too have been upable to sync my Charge 2 with my iPhone since 8pm GMT on Sunday. I have tried all of the above options to try and get it to sync to no avail. My bluetooth is connecting to my car so there has to be an issue with the fitbit app.

[Screws316]

i have the same problem with my wife's Charge 2. we get the 4 digit code but the connection never completes. Fitbit keeps providing the same troubleshooting steps straight out of the manual but nothing works.

[Amque]

Hello,

My Charge 2 stopped syncing almost a year ago. I also tried all the things I could think of, but it didn't work. I kept using it tho as a "normal" watch. Now, almost a year later, I wanted to try again. It still doesn't work. It is very frustrating, especially because I make (and fix) software for a living and normally I can fix these sort of things. So yeah, I DID try everything. 

It is definitely the watch itself, the computer, phone, etc. can't seem to connect with it by Bluetooth. The app, however, seems to connect with it (on phone and computer) until the four-digit code is entered, then the connection isn't working. I ensured the Charge 2 wasn't empty enough, by charging it while connecting (sometimes the connection takes to much energy and the device stops connecting) (and yes, I also tried connecting while it was not charging). The Charge 2 has been reset (put your Charge 2 in the charger, press the button until the logo of FitBit enters the screen) (you can't get the Charge 2 back to factory settings). These are two of a lot of examples of what I've tried, they don't work.

I've read that some people's Charge 2 started updating after failing to sync multiple times. My personal belief is that not all Charge 2 seem to update. Of course, the Fitbit app is programmed for the "new" version of Charge 2 and when your Charge 2 doesn't have that exact update, it causes problems. 

I would like to hear what your thoughts are about this. My plan is to replace my Charge 2 by a newer watch of Fitbit or switch from Fitbit to a concurrent, I'm not yet sure. I think, because in my case it is like this for a year, that Fitbit won't fix this issue.

Excuse me for my English if I made any mistakes, it is not my mother language. 

Greetings.

[Eefdavie · Accepted solution]

Hey Guys,

After spending waaaay too much time on trying to get my charge 2 connected again, and reading many many topics about the issue, this is what I found in this forum:The Charge 2 and the Galaxy A8 (2018) are NOT compatible.

I am deeply dissappointed and upset. To me it feels like scam: I payed good money for a proper phone and I payed good money for what I expected to be a good Smartwatch, with good reviews. I DID check the compatiblity with my phone when purchasing it, on the platform where I bought it.

But less then a year later, it doesn't work anymore.

I am sorry to share the sad news with you. 

But it is useless to spend any more time and energy on this CRAP-product.

I am sorry for my language.

Kind regards,

Evelyn

[SunsetRunner]

After contacting Fitbit via Twitter they only solution is rather than try and fix the problem to offer me a 25% discount off a new device to help boost they sales.

[NicoleAshlee27]

Well that's not helpful from them. I was due for an upgrade soon, but I think I've been turned away from Fitbits after this now.

[SunsetRunner]

Same here, as much as I like having the incentive of competitions with friends I’m not sure it’s worth it for them to break every couple of years and Fitbit not wanting to help as your device has become obsolete.

Sent from my iPhone

[Phwomp]

Thank you for your response! They should update their roster because it definitely says that the A8 is compatible. Oh well, time for something new I suppose.

[Eefdavie]

UPDATE:

I  connected my Charge 2 to my work phone (Motorola). And this works smoothly.

(Realize: I DO NOT want to use my work phone for sports and hike registration etc.) But at least I could use my Charge 2 again.

Yesterday there was a firm ware update for the Charge 2.

And now it works again with my Samsung Galaxy A8 (2018)!

Advice: Connect you Charge 2 with another phone, download the Firmware update and it should work again with your Galaxy A8.

Emergency solution:

If this doesn't work for you, this can be an emergency solution:

You can connect it to another phone of a friend / family member / room mate other, who is near you at least 1x per day,  have the app with your account installed on your phone and you can at least see your dashboard.

Regards,

Evelyn

[Echo761]

Thanks Alvaro -your suggestion worked for me when my charge 2 failed to sync over the last few days.