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Charge 2 won't sync with computer or with iPhone X

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‎08-12-2019 18:23 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-12-2019 18:23 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Until recently, I had no problem syncing my Charge 2 HR with my laptop.  Since the beginning of August I have no longer been able to do that anymore.  I installed the Fitbit app on my iPhone X, but it can't seem to find my watch to pair with so I can sync with the app.

Any ideas?  I have tried many of the ways suggested, such as restarting the watch, turning off Bluetooth, etc...

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‎08-13-2019 08:46

‎08-13-2019 08:46

@DebHeb, it's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not syncing with your phone and computer and thank you for troubleshooting this issue. Please try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-13-2019 18:45

In response to AlvaroFitbit

‎08-13-2019 18:45

I tried these methods and the results are the same.

I can't sync with my computer, as I was able to do recently.  

My iPhone's Bluetooth can't seem to find my tracker and pair with it, so I can use the Fitbit app.  

I have tried restarting all devices.

Frustrating, especially since all worked well just a short time ago.

The Fitbit app wants to update my tracker, but when it tries to begin, I get the message that "something went wrong".

 

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