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Charge 2 won't sync with my Google Pixel 3

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‎01-04-2021 01:48 - last edited on ‎01-12-2021 04:14 by Fitbit Moderator

‎01-04-2021 01:48 - last edited on ‎01-12-2021 04:14 by Fitbit Moderator

Similar to the thread below, I cannot connect my Charge2 to my Google Pixel 3. Apparantly this is a known issue. Please advise on timescales for a resolution. Thank you.

 

https://community.fitbit.com/t5/Other-Charge-Trackers/Charge-2-stopped-syncing-and-won-t-connect/td-...

 

 

Moderator edit: updated subject for clarity

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‎01-12-2021 04:14

‎01-12-2021 04:14

Hi @Some.kind.of.BK, welcome to our Fitbit Community. Regarding the syncing issue that your Charge 2 has experienced, we don't have a time frame about when a solution is going to be released.

 

However, I'd like you to try the troubleshooting steps that are listed in this help article if you haven't tried them. After trying these steps, monitor your tracker and see if it syncs properly.

 

Let me know how it goes.

JuanJo | Community Moderator

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