Charge 2 won't sync with my i-phone

[LottyP]

I haven't been able to sync my FitBit Charge 2 with my phone for 2 days now.  It's charged full....I've charged my phone....I've shut it down 3 times....not sure what to do, any ideas?  thanks... 🙂

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  Help article: Why won't my Fitbit device sync?

if none of that works then contact customer support: contact.fitbit.com