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Charge 2 won’t sync with my iPhone

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‎02-13-2019 16:00 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-13-2019 16:00 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Ok so my charge 2 stoped syncing 1/28/19 I have since got a new phone and is still not syncing I was on a I phone 6 now I’m on a I phone x any help would be appropriated thanks

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2 REPLIES 2

‎02-14-2019 09:21

‎02-14-2019 09:21

@Aculver Welcome! It's great to see you around! Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. Also delete your tracker from your previous phone.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-19-2019 09:35

In response to AlvaroFitbit

‎02-19-2019 09:35

Thank you it worked I had to do 6 times before it would do but it finally did it thanks for the help

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