Charge 2 won't sync

[thegilker]

Has something happened?  Fitbit was sync'ing regularly and then suddenly, beginning January 1......Nothing!

Moderator edit: updated subject for clarity

[thegilker]

SEE MY NEW POST FOR SOLUTION!

[thegilker]

SEE MY NEW POST FOR SOLUTION!

[FitAt50plus]

I have done alllll of these more than once. Have lost all previous data in the process. All I want is my Charger 2 to Sync!!! Reliably. It works sometimes, most times not. It took over a month to get it to sync again, worked for 2 days and now nothing. Anyone have any other ideas? I really hope that since the Charger 3 is out that there isn't a built in 'end of life' program.

[Judiannabella]

I bought my Charge 2 28th Dec 2017.  29th Dec 2018 it stops syncing altogether & none of the previous remedies, tried time & again, have worked.  Now I notice that my phone, the Huawei P9 Lite is on the "not compatible" list. I am aware that there are issues with Huawei in my country (plus others) - so is this issue POLITICAL??

[KALSTEEN]

My daughter got a Charge 2 in June 2018. She got her own phone for Christmas so I've been trying to set it up and it just will not sync. It won't sync to my phone either. This is terribly upsetting to her because she was excited to be able to do challenges with me. My Fitbit syncs with of our phones just fine, so this issue isn't with the phone and I have tried everything to get this to sync. How can I get it to work please? 

[SteveH]

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@Judiannabella wrote:

I bought my Charge 2 28th Dec 2017.  29th Dec 2018 it stops syncing altogether & none of the previous remedies, tried time & again, have worked.  Now I notice that my phone, the Huawei P9 Lite is on the "not compatible" list. I am aware that there are issues with Huawei in my country (plus others) - so is this issue POLITICAL??

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No, it's not political, it's to do with the way Huawei implemented bluetooth on their "lite" phones. Fitbit say:

"Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

• Huawei P8 Lite
• Huawei P9 Lite
• Huawei P20 Lite
• Xiaomi Mi 6"

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

[Judiannabella]

So my choices are get a new phone or a new tracker? Hmmm, what to do? My Charge 2 is back in the bottom drawer & I'm going shopping.... Must say I'm po'd my $269 Fitbit lasted only 12 months tho.

[PixieTrixie]

I sync my Charge 2 with my Mac. ( I thought it wasn't working because Macs try to stop it.  I tried Most things ehe uninstalling then reinstalling.  at last the solution for me was to turn the bluetooth off then on.

[paulc90]

Same issue for me. Nice product when it worked time to buy an alternative but certainly not Fitbit. Happy New Year from a less patient one 

[Berts]

Mine just did that today, January 4. I've had this Charge 2 for just over 2 years. After reading all the replies here, I'm starting to think it is an "obsolescence" issue: How can they make money if we don't keep upgrading? I am an unhappy customer, not a repeat customer!

UPDATE:  My tracker is syncing again. Two days of resets and various "rememdies," and it got over its hiccups. I used the advice of one post (link) in here to troubleshoot using the steps offered by Fitbit. At the end of their troubleshoot steps, they offer a phone number (nice!), but I didn't need to do that.

[Berts]

Mine just refused to sync this morning, January 4th. When you say it lost all data, are you referring to current io historical?  I'm wondering what I can expect!

[Celticblood]

Awww...I had such high hope for this one. I already have the app on my windows 10 laptop. But, I uninstalled it, reinstalled it and...nothing. "looking for tracker" and that's as far as it gets 😞

[Buffyleo]

I went to this link as I too have been having troubling syncing my Charge 2, but when I clicked on 'Get' I got a message saying the thing I wanted wasn't there! Can anyone help with this?

[Celticblood]

connect the fitbit to the charging dock and making sure it's connected and seated properly, press and hold the button in for at least 4 seconds. once it vibrates and you see the fitbit logo, take it out the charger. Open the fitbit app on your phone.laptop and try syncing again. i tried this a few times and finally, after 3 weeks of not syncing my data... it synced!

Just looking on the fitbit website now and it says "we're having issues, people not being able to sync, etc and engineers are working to resolve"...

[Buffyleo]

Thank you.

[Celticblood]

You're welcome. It's not a perfect fix though - I notice a lot of my data (sleep pattern and the heart rate data) is missing from the non-syncing period. Still, it registered my step count and at this point, I think it's as good a fix as it's going to get 🙂

[JackTheBear]

I got a Charge-2 for Christmas.  The app was advertised THEN as being compatible with Win7.  Downloaded, installed, and linked the FitbitConnect app into my Win7 laptop.  Worked perfectly until 5 Jan, when it suddenly announced (in their sappy, cutesy, but totally information-free patois):  "OOPS, SOMETHING WENT WRONG....RESTART OR REINSTALL"    so I clicked the RESTART link in the message, and the app went totally non-responsive. Had to kill it in Task Manager.  So I uninstalled it and reinstalled, several times, with the same results. (doing the same thing over and over and expecting different results....Hmmmmm)  I tried various solutions including re-downloading the app and reinstalling it....no joy. Same nonsense.  So i phoned "customer service" and got some idiot who first said "well, you'll just have to put it on a different computer".  When I insisted that was neither a solution nor an option, she finally went away and consulted with "an expert", and reported back that the company has arbitrarily decided to stop supporting Win7 (OH, and BTW, the Charge-2 is now a discontinued product !).   I agree with one of the previous commenters that it looks like time to DUMP fitbit entirely and take a full refund on this misrepresented product.  Those arbitrary, capricious, arrogant  NITWITS.

[Celticblood]

sorry you're having issues - and thanks for the heads up that the charge 2 is now discontinued...shocked and a bit disappointed because I don't see support for it continuing in that case. As I suggested, might be time to look to the competition for another tracker...

[JackTheBear]

AND, here is an update on the pathetically-low level of competence
exhibited by "customer support".
Monday (7 Jan) they told me that the Fitbit connect app that previously
worked on my Win7 laptop, but now won't work on that computer, was only
compatible with Win10.
Very strange, then, that yesterday it (the exact same file i downloaded por
the laptop) installed correctly and works as intended on a large Win7
system in my office.
These people are amazing. They don't mind telling CUSTOMERS that they must
go buy different hardware when a problem crops up with THEIR (FB)
software,(advertised as compatible) , and pretty much telling them ANYTHING
to make them go away.

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[AlvaroFitbit]

Hello everyone. Sorry to hear to that your Charge 2 isn't syncing. Which phone are you using? Is it compatible? Or are you using a computer? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional instructions here.

Let me know how it goes!