help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't synchronize with Xiaomi Mi 9 SE

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2019 13:52 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 13:52 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hello I have issues with connection to my brand new phone. I cannot connect phone  to my band via Bluetooth. With latest phone everything worked perfectly. What should I do ? Thanks for any help

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎07-29-2019 12:34 - last edited on ‎03-21-2025 08:14 by Fitbit Moderator

‎07-29-2019 12:34 - last edited on ‎03-21-2025 08:14 by Fitbit Moderator

@Cichyy, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing with your phone. I want to clarify that the syncing process is handled by the Fitbit app not your phone's bluetooth settings. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-24-2020 05:09

In response to AlvaroFitbit

‎02-24-2020 05:09

I have a similar problem. I am using Mi 9 SE with Android P and from the list of supported devices given here: https://help.fitbit.com/articles/en_US/Help_article/2315

none of the Xiaomi phones are supported by fitbit now. In that case what to do please suggest!

 

Also, I would like to mention that my phone is able to detect the tracker and after entering the 4 digit number the phone gives up before pairing up with the tracker.

I have tried all the methods suggested in various relevant posts (phone restart, bluetooth restart, clear bluetooth paired data, tracker restart), but none seems to work. Never felt so helpless with fitbit syncing to my phone!! 😞

 

Any alternate suggestions most welcome.

Best Answer