Charge 2 won't track my sleep stages

[Byrneronnie]

• My charge 2 is not registering my sleep breakdown ie deep sleep, rem awake, etc

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Byrneronnie. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 2 is not tracking your sleep data. I will be glad to help you!

If you're missing just your sleep data, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps!

[warlor]

i've tried everything above, but my charge two Fitbit still does not give me a sleep score. I've had it for several years and just the last week it has not been giving a score. I tried rebooting the Fitbit and deleting and reinstalling the app on my iPhone to no avail.

[Cartaxena]

What if FitBit doesn't track my sleep randomly?

[warlor]

Tried all of the above and still not getting a sleep score.  What's up??

[Rkay67]

I’m the same. It’s just stopped working. Everything else is still ok just the sleep recording and I haven’t done anything different from what I’ve been doing these past years ?