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Charge 2 won’t turn on or charge

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‎01-07-2020 17:14 - last edited on ‎09-08-2020 11:28 by

‎01-07-2020 17:14 - last edited on ‎09-08-2020 11:28 by

I have a charge 2 it won’t charge turn on light up it does nothing. Please help

 

 

Moderator edit: updated subject for clarity

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‎01-08-2020 08:02 - last edited on ‎01-21-2025 09:09 by Fitbit Moderator

‎01-08-2020 08:02 - last edited on ‎01-21-2025 09:09 by Fitbit Moderator

@Sarahmarcum64 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not charging nor turning on. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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‎04-16-2020 22:16

In response to AlvaroFitbit

‎04-16-2020 22:16

Hello I’ve been having the same issue I charge it and try to reset it but I just won’t turn on it won’t vibrate when plugged in no green light underneath and I’ve left it to charge all day and nothing it doesn’t turn on. I contacted customer service did all the trouble shooting tricks and nothing. They said that it was still under warranty but they never got back to me to let me know if they could fix it. 

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