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Charge 2 won't turn on or charge

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‎05-18-2023 02:40 - last edited on ‎05-21-2023 08:42 by Fitbit Moderator

‎05-18-2023 02:40 - last edited on ‎05-21-2023 08:42 by Fitbit Moderator

My charge 2 has stopped working from yesterday. It does not charge or turn on. I have done the troubleshoot steps as under:

1. Cleaned the charging pins and holes on the device

2. Kept it on charge for long time

3. Tried resetting the device

 

It doesnt connect via bluetooth or pair to the app. Basically the screen/device has gone dead. My product is out of warranty. Any suggestion how I can get this started again ?

 

Thanks.

 

Moderator Edit: Clarified subject

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‎05-21-2023 08:44

‎05-21-2023 08:44

Hi there, @MihirD. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 2 before reaching out.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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