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Charge 2 won't turn on or reset

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‎11-27-2019 22:33 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-27-2019 22:33 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My mom gave me her charge 2 today. It's been working all day and all of a suddenly it shut off. I tried resetting and it just won't work. It's on the charger now. What do I do? 

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 08:07

‎11-28-2019 08:07

@Aja_S It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not working and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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