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Charge 2 won't turn on, seems to be charging.

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‎09-10-2019 02:13 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-10-2019 02:13 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hi,

 

My Charge 2 recently ran our of charge while on the road. When I came home I put it in the charger, but it didn't vibrate/start or show battery indication.

I have left it in the charger for a day now, stil no life signs except it gets warm. Which I take as a sign it is charging.

I have tried to reset/restart it, holding the button for at least 15 seconds several times with no luck.

I have switched between charger and computer with no result. Any other suggestions to get it up an running again?

 

Regards,

R76

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‎09-11-2019 08:14 - last edited on ‎03-14-2025 11:25 by Fitbit Moderator

‎09-11-2019 08:14 - last edited on ‎03-14-2025 11:25 by Fitbit Moderator

@Rahbek76 Welcome to the Fitbit Community! I hope you're doing well!

Let me help with your unresponsive Charge 2 and thank you for troubleshooting this issue. I have created a ticket so our support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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