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Charge 2 won't turn on

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‎12-28-2022 11:08 - last edited on ‎12-30-2022 12:13 by Fitbit Moderator

‎12-28-2022 11:08 - last edited on ‎12-30-2022 12:13 by Fitbit Moderator

My Fitbit Charge 2 screen is suddenly not working. I can charge it then it turns on but only briefly before it goes blank when I put it on! Any advice?

 

 

Moderator Edit: Clarified subject

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‎12-28-2022 12:26

‎12-28-2022 12:26

Hello @NOrangetree and welcome to the Community.  Some more details might help.  For example, does your app say that it’s fully charged?  If so, try restarting your Fitbit.  Unfortunately, rechargeable batteries have a lifespan.  Your description sounds like your battery has reached the end of its lifespan.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎12-28-2022 12:26

‎12-28-2022 12:26

Hello @NOrangetree and welcome to the Community.  Some more details might help.  For example, does your app say that it’s fully charged?  If so, try restarting your Fitbit.  Unfortunately, rechargeable batteries have a lifespan.  Your description sounds like your battery has reached the end of its lifespan.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-29-2023 08:57

In response to LZeeW

‎01-29-2023 08:57

So, I lost my charger for my Fitbit charge 2, purchased a new one and then returned it because I thought maybe the Fitbit was old and obsolete? I did get it to light up, but that’s all it would do. Does anyone know how much a battery costs?

Thank you for your input!

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