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Charge 2...wont sync to new phone

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‎08-22-2020 14:14 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-22-2020 14:14 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I have recently updated my android phone from samsung s9, to samsung a51. 

The charge 2, is "found" during set up but from then, i get nothing. I have turned the phone on and off, I have deleted and reinstalled the Fitbit  app, turned Bluetooth on and off. All to no avail. 

A bit stumped as what to do now? Any suggestions greatly appreciated

Thanks

Jemma

 

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‎08-22-2020 23:21

‎08-22-2020 23:21

Is your phone on the supported list?

 

It takes time to test and make sure they work. New phones come out on a daily basis

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎08-22-2020 23:21

‎08-22-2020 23:21

Is your phone on the supported list?

 

It takes time to test and make sure they work. New phones come out on a daily basis

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-23-2020 00:10

In response to WendyB

‎08-23-2020 00:10

Hi Wendy

It seems the a51 is not supported 😞 

I found a thread about the a50 from last year which said the same. This is really frustrating, glad I didn't go and buy a Versa now as I'm sure I would have the same problem.

I could then try and set up on my Chrome book, but I anticipate that is not supported either. Not sure what to do now. 

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