Charge 2 wont sync with my phone. Been 2 weeks now

[Mjacko]

I've done everything possible and my charge 2 wont connect with my phone? Any ideas or are you having the same problems? 

[LeeLee22]

Hi 👋🏻

when you say everything possible?  Have you restarted the charge and what phone?  Have you tried re starting that?  Have you re set your charge? Have you updated the software? 

[LeeLee22]

Hi

just an update.  Charge would not sync and not discovered by Bluetooth.  I could on my iPad and other devices were discoverable.  Tried everything then removed device from the app and re added.  Magic!

[Mjacko]

I'm just in the process of doing this thank you 

[LeeLee22]

Hi 👋🏻
hope it works for you!  I saw your post when I was looking for an answer so thought I’d let you know xx

[MrsDF]

Same...I've tried the following:

Removed fitbit and reinstalled on app

Upgraded app

Removed app and reinstalled 

Force restarted my fitbit

And I am still no further forward.  I have a charge 2 also.  There are hundreds of Fitbit customers affected by this issue on android and fitbit dont appear to care. I keep trying to raise this eirh them only to be told to do the above.....  it doesn't bloody work 😡😡😡🤬🤬  I'm sooo annoyed and angry, I was going to be getting a fitbit for my kids for Christmas.... I won't bother now. 

[Mjacko]

Sorry to hear you are having the same problem. Mine is still not working either so I've had to pair it with an old phone that I dont use and its working ok on there . I heat Fitbit are quite good at helping. This surprises me. I need to get back to them on this matter. 

Hope we can resolve this asap 

Regards

Marie