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Charge 2 wont sync with new phone

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‎01-02-2019 03:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-02-2019 03:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Morning.

My fitbit died a month ago. Charged it today and tried to set it up on my new phone.

 

I removed the device on my account to set up and pair on the new phone but the fitbit is stuck on the date the battery died and wont sync with the new phone.

 

Any help would be great thank you 

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1 REPLY 1

‎01-03-2019 07:07

‎01-03-2019 07:07

@the_moody_foode Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't syncing with your new phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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