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Charge 2 wont update firmware or sync

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‎10-13-2019 14:19 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-13-2019 14:19 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Hiya

 

My Charge 2 has not updated for ages, I have tried following instructions and it doesnt work. It now also wont pair or sync. Have tried resetting the fitbit, turned bluetooth off, checked settings, deleted app and reloaded. Nothing working.  Can anyone help please

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‎10-14-2019 05:15

‎10-14-2019 05:15

Hi

 

Check if you device has had the  recent software update, if it has then check your phone is still on the compatible device list, as there are many issues with the recent software update. My phone is now not on the compatible list so it won't sync, but works on other devices.

 

regards

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‎10-14-2019 05:48

In response to kevin.maunder

‎10-14-2019 05:48

Thanks Kevin. I had the message saying I needed to update firmware, and tried multiple times but it wouldn't update. So I dont think it's that phone no longer compatible. But I deleted app and reloaded last night following guidelines on one of these posts, now I cant even get the charge2 on my bluetooth connected list. Soo frustrating:-(

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